Frequently Asked Questions
Common questions about water connection, billing, and our services. For more details, visit our office or call us at (043) 778-7219.
How do I apply for a new water connection?
Visit our office in Darasa, Tanauan City, Batangas, and bring a valid ID and proof of residence. Our staff will guide you through the application and explain the requirements and connection fees. You can also call (043) 778-7219 for an overview before visiting.
How and where can I pay my water bill?
You can pay your water bill at our DRWSA office. We also have authorized payment channels—please ask at the office for the current options. Keep your receipt for your records. For billing questions, call us or come to the office.
Where can I see your water rates and pricing?
Water rates and pricing are posted at our office and are also available on the Pricing page of this website. Rates may vary by connection type and consumption. Contact us for the latest rates and any special arrangements.
What should I do if I have no water or low pressure?
Check first if the issue is only in your house (e.g. closed valve, clogged faucet). If the problem is in the line or affects your area, report it to us by calling (043) 778-7219. We will log your report and respond as soon as possible. Scheduled maintenance is announced when possible.
How do I report a leak or a pipe problem?
Call us at (043) 778-7219 or visit our office to report leaks or pipe problems. Please give the exact location (e.g. street, landmark, near which meter). Reporting leaks helps us fix them quickly and reduce water loss for the community.
How can I contact DRWSA?
You can reach us by phone at (043) 778-7219, visit our office in Darasa, Tanauan City, Batangas, or use the Contact page on this website. We are here to help with new connections, billing, leaks, and other water-related concerns.
What are your office hours?
Our office is open during regular business hours. For the exact schedule, please call (043) 778-7219 or visit our office. For emergencies, our contact number remains available.
How often is the water meter read?
We conduct monthly meter readings. Our meter readers will need access to your water meter. Ensure it is not obstructed for accurate billing.
Can I transfer my connection if I move?
Yes. Contact our office to discuss transfer procedures. You may need to close your current connection and apply for a new one at your new address.
What should I do if my bill seems incorrect?
Visit our office or call (043) 778-7219 to discuss your bill. Bring your meter reading if you have it. We will review and explain the charges.
Does DRWSA offer installment plans for new connections?
Please inquire at our office for available payment arrangements. We may offer options for connection fees depending on your situation.
What documents do I need for a new connection?
Bring a valid ID, proof of residence (e.g. barangay clearance or utility bill), and fill out our application form at the office. Our staff will explain any additional requirements during your visit.
Is there a reconnection fee if my service was disconnected?
Yes. Reconnection fees may apply if your service was disconnected due to non-payment or other reasons. Contact our office for the current rates and reconnection procedures.
Can I request a meter inspection?
Yes. If you suspect your meter is faulty or giving incorrect readings, visit our office or call (043) 778-7219 to request an inspection. We will schedule a technician to check your meter.