Privacy
Privacy policy for Darasa Rural Waterworks and Sanitation Association, Inc.
Last updated: February 2025
Information We Collect
Darasa Rural Waterworks and Sanitation Association, Inc. (DRWSA) collects information necessary to provide water supply services, process applications, and manage billing. We collect this information when you apply for a connection, pay bills, contact us, or visit our website.
Personal Information
- Name, address, and contact details (phone, email)
- Valid ID and proof of residence for new connections
- Meter readings and billing history
- Correspondence and inquiries you send to us
Usage Data
When you visit our website, we may collect basic usage data such as IP address, browser type, and pages visited. This helps us improve our website and understand how visitors use it.
How We Use Your Information
We use your information to provide water services, process applications, issue bills, respond to inquiries, and comply with legal and regulatory requirements. We may also use it to send service-related notices (e.g., scheduled maintenance, rate changes).
Primary Uses
- Managing water connections and meter readings
- Processing payments and billing
- Responding to leaks, complaints, and service requests
- Communicating with you about your account and our services
Information Sharing and Disclosure
We do not sell your personal information. We may share information only when required by law, with authorized government agencies for regulatory compliance, or with service providers who assist us (e.g., payment processors) under strict confidentiality agreements.
We Never Sell Your Data
Your personal and billing information is used solely to provide water services and will not be sold or shared for marketing purposes.
Data Security
We take reasonable steps to protect your information from unauthorized access, loss, or misuse. Records are stored securely and access is limited to authorized personnel. We comply with applicable data protection laws in the Philippines.
Secure Records
Physical and electronic records are stored with access controls and restricted to authorized staff.
Safe Handling
We handle personal data only for legitimate purposes and retain it only as long as necessary.
Your Rights
Under the Data Privacy Act of 2012 (Philippines), you have the right to access, correct, and object to the processing of your personal data. You may also request deletion of your data where permitted by law. To exercise these rights, visit our office or contact us.
Right to Access
You may request a copy of the personal data we hold about you, subject to verification.
Right to Rectification
You may request correction of inaccurate or incomplete information in our records.
Right to Erasure
You may request deletion of your data where it is no longer needed or legally required.
Cookies and Tracking
Our website may use essential cookies to enable basic functions (e.g., session management). We do not use third-party advertising or tracking cookies. You can disable cookies in your browser, but some features may not work correctly.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will post the revised policy on this page and update the "Last updated" date. Material changes may also be communicated at our office or via notice to consumers when appropriate.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your data privacy rights, contact us: